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A. Terms and Conditions of Hire
(download as PDF here)
Complete Finish Pty Ltd T/A Complete Scaffold – Terms & Conditions of Hire
1.1 “Owner” shall mean Complete Finish Pty Ltd T/A Complete Scaffold, its successors and assigns or any person acting on behalf of and with the
authority of Complete Finish Pty Ltd T/A Complete Scaffold.
1.2 “Hirer” shall mean the Hirer or any person acting on behalf of and with the authority of the Hirer.
1.3 “Equipment” shall mean all Equipment (including any accessories) supplied on hire by the Owner to the Hirer (and where the context so permits shall
include any incidental supply of services). The Equipment shall be as described on the invoices, quotation, authority to hire, or any other work
authorisation forms as provided by the Owner to the Hirer.
1.4 “Minimum Hire Period” shall mean the Minimum Hire Period as described on the invoices, quotation, authority to hire, or any other forms as provided
by the Owner to the Hirer.
1.5 “Price” shall mean the cost of the hire of the Equipment as agreed between the Owner and the Hirer.
2.1 The Hirer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Hirer places an
order for, or accepts delivery of, the Equipment.
2.2 These terms and conditions may only be amended with the consent of both parties in writing, and shall prevail to the extent of any inconsistency with
any other document or agreement between the Hirer and the Owner.
2.3 The Hirer acknowledges and accepts that the Equipment must at all times display the Owners business name and details for the purposes of
ownership. It is the Hirer responsibility to ensure permission where applicable from any relevant authorities and/or project manager on site to display
such certain advertising.
3 Price and Payment
3.1 At the Owner’s sole discretion, the Price shall be either;
(a) as indicated on invoices provided by the Owner to the Hirer in respect of Equipment supplied on hire; or
(b) the Owner’s quoted Price (subject to clause 3.3) which shall be binding upon the Owner provided that the Hirer shall accept in writing the
Owner’s quotation within thirty (30) days.
3.2 Unless otherwise stated the period of hire is for a minimum of four (4) weeks.
3.3 The Owner reserves the right to change the Price in the event of a variation to the Owner’s quotation. Variations will be charged for on the basis of
the Owner’s quotation, and will be detailed in writing, and shown as variations on the Owner’s invoice. The Hirer shall be required to respond to any
variation submitted by the Owner within ten (10) working days. Failure to do so will entitle the Owner to add the cost of the variation to the Price.
Payment for all variations must be made in full at the time of their completion.
3.4 At the Owner’s sole discretion, a deposit (in the form of a bond) shall be required at the commencement of this contract, which shall be refunded to
the Hirer by within thirty (30) days of the return of the Equipment, provided that the Hirer has complied with their obligations hereunder. The deposit
may be used to offset any applicable charges payable by the Hirer under clause 5.3, and any outstanding balance thereof shall be due as per clause 3.5
3.5 Time for payment for the Equipment being of the essence, the Price will be payable by the Hirer on the date/s determined by the Owner, which may be:
(a) on delivery of the Equipment; or
(b) for approved Hirers made by instalments in accordance with the Owner’s payment schedule; or
(c) due thirty (30) days following the end of the month in which a statement is posted to the Hirer’s address or address for notices;
(d) the date specified on any invoice or other form as being the date for payment; or
(e) failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Hirer by the Owner.
3.6 Payment may be made by cash, cheque, bank cheque, electronic/on-line banking, credit card (a surcharge per transaction may apply) or by any
other method as agreed to between the Hirer and the Owner.
3.7 The Hirer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Hirer by the Owner nor to
withhold payment of any invoice because part of that invoice is in dispute.
3.8 Unless otherwise stated the Price does not include GST. In addition to the Price the Hirer must pay to the Owner an amount equal to any GST the
Owner must pay for any supply by the Owner under this or any other agreement for the hire of the Equipment. The Hirer must pay GST, without
deduction or set off of any other amounts, at the same time and on the same basis as the Hirer pays the Price. In addition, the Hirer must pay any
other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
3.9 Receipt by the Owner of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured,
cleared or recognised.
4.1 Delivery of the Equipment (“Delivery”) is taken to occur at the time that the Owner (or the Owner’s nominated carrier) delivers the Equipment (in
the case of scaffolding, where it is installed and hand-over certificate is issued) to the Hirer’s nominated address, even if the Hirer is not present at
the address. In the event the Hirer (or a representative thereof) is not present at the time of Delivery, the Owner’s delivery docket remains prima
facie evidence of such.
4.2 Return of the Equipment (“Return”) will be completed when:
(a) in the case of scaffold hire, the scaffolding has been dismantled; and/or
(b) the Equipment is accepted by the Owner, by their off-hire receipt.
4.3 At the Owner’s sole discretion, the cost of delivery is either included in the Price or is in addition to the Price.
4.4 The Owner may deliver the Equipment by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the
provisions in these terms and conditions.
4.5 Any time specified by the Owner for delivery of the Equipment is an estimate only and the Owner will not be liable for any loss or damage incurred by the Hirer as a result of delivery being late. However, both parties agree that they shall make every endeavour to enable the Equipment to be supplied at the time and place as was arranged between both parties. In the event that the Owner is unable to supply the Equipment as agreed solely due to any action or inaction of the Hirer, then the Owner shall be entitled to charge a reasonable fee for re-supplying the Equipment at a later time and date, and/or for storage of the Equipment.
5 Equipment Hire
5.1 The Hirer shall:
(a) keep the Equipment in their own possession and control and shall not assign the benefit of the Equipment, pledge the Owner’s credit for repairs
to the Equipment, nor be entitled to take a lien over the Equipment.
(b) not alter or make any additions to the Equipment including but without limitation altering, make any additions to, defacing or erasing any
identifying mark, plate or number on or in the Equipment or in any other manner interfere with the Equipment.
(c) keep the Equipment, complete with all parts and accessories, clean and in good order as delivered, and shall comply with any maintenance
schedule as advised by the Owner to the Hirer;
(d) ensure that all persons operating the Equipment are suitably instructed in the Equipment’s safe and proper use and where necessary that the
operator holds a current Certificate of Competency and/or are fully licensed to operate the Equipment and shall provide evidence of the same to
the Owner upon request;
(e) comply with all work health and safety laws relating to the Equipment and its operation;
(f) on termination of the hire, deliver the Equipment complete with all parts and accessories, clean and in good order as delivered, fair wear and tear
accepted, to the Owner (or the Owner’s designated employee);
(g) keep the Equipment in their own possession and control and shall not assign the benefit of the hire contract nor be entitled to take a lien, or grant
any encumbrance over the Equipment;
(h) use the Equipment solely for the Hirer’s own works and shall not permit the Equipment of any part thereof to be used by any other party for any
(i) satisfy itself at commencement that the Equipment is suitable for its purposes;
(j) operate the Equipment safely, strictly in accordance with the law, only for its intended use, and in accordance with any manufacturer’s instruction
whether supplied by the Owner or posted on the Equipment;
(a) the date upon which the Hirer advises of such shall in all cases be treated as a full day’s hire;
(b) the Hirer must provide the Owner with three (3) full working days’ notice that the Equipment is available for collection;
(c) the Return to the Owner’s premises must be completed during normal business hours.
(d) in the event the Equipment is not returned to the Owner by the end of the specified hire period, the Hirer will be charged at the Owner’s then
current daily rate until such time as the Equipment is returned.
(e) the Hirer must not submit the Equipment for Return if it has not been cleaned (including all asbestos fibres and other hazardous particles or
substances such as mortar, render, epoxy or other applied finishes, etc.).
5.3 Immediately on request by the Owner the Hirer will pay:
(a) the new list price of any Equipment, accessories or consumables that are for whatever reason destroyed, written off or not returned to the
(b) all costs incurred in cleaning the Equipment;
(c) all costs of repairing any damage caused by the ordinary use of the Equipment up to an amount equal to ten percent (10%) of the new list price
of the Equipment;
(d) the cost of repairing any damage to the Equipment caused by wilful or negligent actions of the Hirer or the Hirer’s employees;
(e) the cost of repairing any damage to the Equipment caused by vandalism, or (in the Owner’s reasonable opinion) in any way whatsoever other
than by the ordinary use of the Equipment by the Hirer;
(f) any costs incurred by the Owner in picking up and returning the Equipment to the Owners premises if the Hirer does not return the Equipment to
the Owners premises or any pre-agreed pickup location when it was originally agreed that the Hirer would do so.
(g) any lost hire fees the Owner would have otherwise been entitled to for the Equipment, under this, or any other hire agreement;
(h) any insurance excess payable in relation to a claim made by either the Hirer or the Owner in relation to any damage caused by, or to, the hire
Equipment whilst the same is hired by the Hirer and irrespective of whether charged by the Hirer’s insurers or the Owner’s.
5.4 The Hirer accepts full responsibility for the safekeeping of the Equipment and the Hirer agrees to insure, or self insure, the Owner’s interest in the
Equipment and agrees to indemnify the Owner against physical loss or damage including, but not limited to, the perils of accident, fire, theft and
burglary and all other usual risks and will affect adequate Public Liability Insurance covering any loss, damage or injury to property or persons arising
out of the use of the Equipment. Further the Hirer will not use the Equipment nor permit it to be used in such a manner as would permit an insurer to decline any claim.
6.1 The Hirer shall ensure that the Owner has clear and free access to the work site at all times to enable them to undertake the works. The Owner shall
not be liable for any loss or damage to the site (including, without limitation, damage to pathways, driveways and concreted or paved or grassed
areas) unless due to the negligence of the Owner.
6.2 It is the responsibility of the Hirer to ensure that access is suitable to accept the weight of laden trucks, front end loaders or other earth moving
equipment as may be deemed necessary by the Owner.
7 Compliance with Laws
7.1 The Hirer and the Owner shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that
may be applicable to the works.
7.2 The Hirer shall obtain (at the expense of the Hirer) all licenses and approvals that may be required for the works.
7.3 The Hirer agrees that the site will comply with any work health and safety (WHS) laws relating to building/construction sites and any other relevant
safety standards or legislation.
8 Default and Consequences of Default
8.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and one half
percent (2.5%) per calendar month (and at the Owner’s sole discretion such interest shall compound monthly at such a rate) after as well as before
8.2 If the Hirer owes the Owner any money the Hirer shall indemnify the Owner from and against all costs and disbursements incurred by the Owner in
recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Owner’s contract
default fee, and bank dishonour fees).
8.3 Further to any other rights or remedies the Owner may have under this contract, if a Hirer has made payment to the Owner by credit card, and the
transaction is subsequently reversed, the Hirer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by
the Owner under this clause 8 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Hirer’s obligations
under this agreement.
9 Privacy Act 1988
9.1 The Hirer agrees for the Owner to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name,
address, D.O.B, occupation, previous credit applications, credit history) about the Hirer in relation to credit provided by the Owner.
9.2 The Hirer agrees that the Owner may exchange information about the Hirer with those credit providers and with related body corporates for the
(a) to assess an application by the Hirer; and/or
(b) to notify other credit providers of a default by the Hirer; and/or
(c) to exchange information with other credit providers as to the status of this credit account, where the Hirer is in default with other credit
(d) to assess the creditworthiness of the Hirer including the Hirer’s repayment history in the preceding two years.
9.3 The Hirer consents to the Owner being given a consumer credit report to collect overdue payment on commercial credit.
9.4 The Hirer agrees that personal credit information provided may be used and retained by the Owner for the following purposes (and for other agreed
purposes or required by):
(a) the provision of Equipment; and/or
(b) analysing, verifying and/or checking the Hirer’s credit, payment and/or status in relation to the provision of Equipment; and/or
(c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Hirer; and/or
(d) enabling the collection of amounts outstanding in relation to the Equipment.
9.5 The Owner may give information about the Hirer to a CRB for the following purposes:
(a) to obtain a consumer credit report;
(b) allow the CRB to create or maintain a credit information file about the Hirer including credit history.
9.6 The information given to the CRB may include:
(a) personal information as outlined in 9.1 above;
(b) name of the credit provider and that the Owner is a current credit provider to the Hirer;
(c) whether the credit provider is a licensee;
(d) type of consumer credit;
(e) details concerning the Hirer’s application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the
(f) advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days
and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that the Hirer no
longer has any overdue accounts and the Owner has been paid or otherwise discharged and all details surrounding that discharge (e.g. dates
(g) information that, in the opinion of the Owner, the Hirer has committed a serious credit infringement;
(h) advice that the amount of the Hirer’s overdue payment is equal to or more than one hundred and fifty dollars ($150).
9.7 The Hirer shall have the right to request (by e-mail) from the Owner:
(a) a copy of the information about the Hirer retained by the Owner and the right to request that the Owner correct any incorrect information; and
(b) that the Owner does not disclose any personal information about the Hirer for the purpose of direct marketing.
9.8 The Owner will destroy personal information upon the Hirer’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the
obligations of this agreement or is required to be maintained and/or stored in accordance with the law.
9.9 The Hirer can make a privacy complaint by contacting the Owner via e-mail. The Owner will respond to that complaint within seven (7) days of
receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that
the Hirer is not satisfied with the resolution provided, the Hirer can make a complaint to the Information Commissioner at www.oaic.gov.au.
10.1 The Equipment shall at all times remain the property of the Owner and is returnable on demand by the Owner.
10.2 If the Hirer fails to return the Equipment to the Owner then the Owner or the Owner’s agent may (as the invitee of the Hirer) enter upon and into land
and premises owned, occupied or used by the Hirer, or any premises where the Equipment is situated and take possession of the Equipment,
without being responsible for any damage thereby caused.
10.3 In the event that the Equipment is not returned to the Owner in the condition in which it was delivered the Owner retains the right to charge the Hirer
the full cost of repairing the Equipment. In the event Equipment is not returned at all and the Owner is unable to repossess the Equipment as per
clause 10.2 then the Owner shall have right to charge the Hirer the full cost of replacing the Equipment.
11 Personal Property Securities Act 2009 (“PPSA”)
11.1 Only to the extent that the hire of the Equipment exceeds a twelve (12) month hire period (or a six (6) month hire period with the right of renewal)
shall this clause 11 apply, and this agreement a security agreement for the purposes of PPSA generally, and in particular Section 20.
11.2 In this clause financing statement, financing change statement, security agreement, and security interest has the meaning given to it by the PPSA.
11.3 Upon assenting to these terms and conditions in writing the Hirer acknowledges and agrees that these terms and conditions constitute a security
agreement for the purposes of the PPSA and create a security interest in all Equipment and/or collateral (account) – being a monetary obligation of
the Hirer to the Owner for Services – that has previously been supplied and that will be supplied in the future by the Owner to the Hirer.
11.4 The Hirer undertakes to:
(a) promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all
respects) which the Owner may reasonably require to:
(i) register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 11.4(a)(i) or 11.4(a)(ii);
(b) indemnify, and upon demand reimburse, the Owner for all expenses incurred in registering a financing statement or financing change statement
on the Personal Property Securities Register established by the PPSA or releasing any Equipment charged thereby;
(c) not register a financing change statement in respect of a security interest without the prior written consent of the Owner;
(d) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Equipment and/or collateral
(account) in favour of a third party without the prior written consent of the Owner; and
11.5 The Owner and the Hirer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and
11.6 The Hirer waives their rights to receive notices under sections 95, 118, 121(4), 130, 132(3)(d) and 132(4) of the PPSA.
11.7 The Hirer waives their rights as a grantor and/or a debtor under sections 142 and 143 of the PPSA.
11.8 Unless otherwise agreed to in writing by the Owner the Hirer waives their right to receive a verification statement in accordance with section 157 of
11.9 The Hirer must unconditionally ratify any actions taken by the Owner under clauses 11.4 to 11.6.
11.10Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the
provisions the PPSA.
12 Security and Charge
12.1 In consideration of the Owner agreeing to supply Equipment, the Hirer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Hirer either now or in the future, to secure the performance by the Hirer of its
obligations under these terms and conditions (including, but not limited to, the payment of any money).
12.2 The Hirer indemnifies the Owner from and against all the Owner’s costs and disbursements including legal costs on a solicitor and own client basis
incurred in exercising the Owner’s rights under this clause.
12.3 The Hirer irrevocably appoints the Owner and each director of the Owner as the Hirer’s true and lawful attorney/s to perform all necessary acts to
give effect to the provisions of this clause 12 including, but not limited to, signing any document on the Hirer’s behalf.
13 Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
13.1 The Hirer must inspect the Equipment on delivery and must within seven (7) days of delivery notify the Owner in writing of any evident
defect/damage, shortage in quantity, or failure to comply with the description or quote. The Hirer must notify any other alleged defect in the
Equipment as soon as reasonably possible after any such defect becomes evident. Upon such notification the Hirer must allow the Owner to inspect
13.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties
(including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
13.3 The Owner acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
13.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, the Owner makes no warranties or other
representations under these terms and conditions including but not limited to the quality or suitability of the Equipment. The Owner’s liability in
respect of these warranties is limited to the fullest extent permitted by law.
13.5 If the Hirer is a consumer within the meaning of the CCA, the Owner’s liability is limited to the extent permitted by section 64A of Schedule 2.
13.6 If the Owner is required to rectify, re-supply, or pay the cost of re-supplying any services or Equipment under this clause or the CCA, but is unable to
do so, then the Owner may refund any money the Hirer has paid for the services or Equipment but only to the extent that such refund shall take into
account the value of any services or Equipment and consumables which have been provided to the Hirer which were not defective.
13.7 If the Hirer is not a consumer within the meaning of the CCA, the Owner’s liability for any defect or damage in the services or Equipment is:
(a) limited to the value of any express warranty or warranty card provided to the Hirer by the Owner at the Owner’s sole discretion;
(b) limited to any warranty to which the Owner is entitled, if the Owner did not manufacture the Equipment;
(c) otherwise negated absolutely.
13.8 Notwithstanding clauses 13.1 to 13.7 but subject to the CCA, the Owner shall not be liable for any defect or damage which may be caused or partly
caused by, or arise as a result of:
(a) the Hirer failing to properly maintain or store any Equipment;
(b) the Hirer interfering with the Equipment in any way without the Owner’s written approval to do so;
(c) the Hirer using the Equipment for any purpose other than that for which it was designed;
(d) the Hirer continuing the use of the Equipment after any defect became apparent or should have become apparent to a reasonably prudent
operator or user;
(e) the Hirer failing to follow any instructions or guidelines provided by the Owner;
(f) fair wear and tear, any accident, or act of God.
14 Building and Construction Industry Security of Payments Act 1999
14.1 At the Owner’s sole discretion, if there are any disputes or claims for unpaid Equipment and/or Services then the provisions of the Building and
Construction Industry Security of Payments Act 1999 may apply.
14.2 Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Building and Construction Industry
Security of Payments Act 1999 of New South Wales, except to the extent permitted by the Act where applicable.
15.1 The failure by the Owner to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect
the Owner’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable
the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
15.2 These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales, the state in which the Owner
has its principal place of business, and are subject to the jurisdiction of the courts in that state.
15.3 The Owner shall be under no liability whatsoever to the Hirer for any indirect and/or consequential loss and/or expense (including loss of profit)
suffered by the Hirer arising out of a breach by the Owner of these terms and conditions (alternatively the Owner’s liability shall be limited to
damages which under no circumstances shall exceed the Price of the Equipment hire).
15.4 The Hirer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Hirer by the Owner nor to
withhold payment of any invoice because part of that invoice is in dispute.
15.5 The Hirer agrees that the Owner may amend these terms and conditions by notifying the Hirer in writing. These changes shall be deemed to take
effect from the date on which the Hirer accepts such changes, or otherwise at such time as the Hirer makes a further request for the Owner to
provide Equipment to the Hirer.
15.6 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
15.7 The Hirer warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not
insolvent and that this agreement creates binding and valid legal obligations on it.
B. Website Terms and Conditions
(download as PDF here)
WEBSITE TERMS AND CONDITIONS
In these terms and conditions, “we” “us” and “our” refers to Complete Finish Pty Ltd. T/A Complete Scaffold. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of Australia only.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website Services
1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
2. All prices are in Australian Dollars (AUD) and are exclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order and we do not have sufficient stock to full your order, we undertake to fulfil your order at the price listed at the time you ordered.
3. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
4. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
5. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
6. We supply and despatch our products to customers within Australia only.
7. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
8. All prices are in Australian Dollars (AUD) and are exclusive of GST. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time.
9. Packaging and postage is an additional charge, calculated at time of purchase.
10. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
11. We undertake to accept or reject your order within Seven (7) days. If we have not responded to you within Seven (7) days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
12. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
13. All risk of loss or damage to the goods passes to you when we despatch the goods.
14. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
15. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
16. When you visit our website, we give you a limited licence to access and use our information for personal use.
17. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
18. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
19. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
20. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
21. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.
Intellectual Property Rights
22. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
23. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
24. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
25. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
26. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Statutory Guarantees and Warranties to Consumers
27. Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the Standard Terms and Conditions are:-
(i) Schedule 2 of the C&C Act; and
(ii) those statutory guarantees, all of which are given by us to you if you are a consumer.
28. If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
(i) We will repair or replace the goods or any part of them that is defective; or
(ii) Provide again or rectify any services or part of them that are defective; or
(iii) Wholly or partly recompense you if they are defective.
29. As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-
(i) If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
(ii) If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
(iii) If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
Limitation of Liability
30. If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
(i) To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
(ii) We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
(iii) We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
(iv) We do not participate in any way in the transactions between our users.
31. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
32. If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least Seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
33. These terms and conditions are to be governed by and construed in accordance with the laws of NSW and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.
34. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
35. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
(download as PDF here)
1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Credit Card Details
3. Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.
4. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
5. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
6. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
7. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
8. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Collecting Information from Users
9. IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
10. Cookies and Applets
General Data Protection Regulation
11. We ensure we manage any data we collect from you in accordance with the GDPR where applicable.
Access to Information
12. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
13. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Problems or questions
15. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site;